Terms and conditions

Add the items you wish to purchase to the cart, selecting size and color. Prices are shown including taxes and in the currency of the country you have selected.

PLEASE NOTE: item prices do not include shipping costs. These are calculated at checkout based on the destination and the order amount, and you will see the total before paying.

You may purchase with your customer account or as a guest. Your data is used to process the order and, if you consent, to send you news and offers by email.

We accept payment by card, PayPal and Klarna through secure payment gateways.

Once payment is confirmed, you will receive an email with your order summary. If you do not receive it, please write to us at pedidos@areazero.biz. If any item goes out of stock, we will notify you and refund its amount.

All deliveries are made on business days (Monday to Friday, excluding public holidays). Orders placed after 12:00 or on non-business days are prepared on the next business day.

• Mainland Spain – Standard Shipping: €3.99, delivery in 2-4 business days. Free on orders over €70.
• Mainland Spain – Express Shipping 24/48 h: €5.99.
• Balearic Islands: €8.99, delivery in 4-5 business days via Correos. Free on orders over €70.
• Canary Islands: €13.99, delivery in 5-7 business days via Correos. Free on orders over €90. You must provide your DNI/NIF or passport for customs.
• European Union (Germany, France, Italy, the Netherlands and Portugal): €10.00.
• United Kingdom: €20.00.
• Switzerland and Norway: €25.00.
• Americas: from €15.00, depending on the order amount (the more you buy, the less you pay for shipping).

International orders are sent by standard air mail, with tracking and signature on delivery, and take approximately 7-12 days. For these we need your DNI/NIF or passport, as required by customs.

Free shipping applies only to orders shipped to Spain. At present we do not ship to Ceuta, Melilla or to countries not included in this list. All up-to-date rates and delivery times are available in our shipping policy.

You may return or exchange any item within 30 calendar days of receiving the order, provided it is in its original condition, unused and unwashed, with all its tags and packaging intact. This also applies to sale and outlet items.

Underwear and swimwear are only accepted unopened, unused and with the hygiene liner or seal intact. For hygiene reasons we do not accept underwear or swimwear that has been opened, used or washed, except in the case of a flaw or defect.

You may return or exchange your online order free of charge at any of our 5 stores in Madrid, for another size, another color or another item. In the case of a return due to a flaw or defect, we will give you a voucher with no expiry date, redeemable at any AREA ZERO store.

Request the return or exchange from the «Order history and details» section of your customer account. We will email you the return label so you can drop off the package at Correos.

• Return (orders in Spain): €4.00 for shipping costs is deducted from the amount to be refunded.
• Exchange: the first exchange is free. From the second exchange onwards, shipping costs are borne by the customer.
• Orders outside Spain: return shipping is borne by the customer.
• Defective product or error on our part: there is no cost to you.

We process the refund as soon as we receive the package, within a maximum of 14 calendar days and to the same payment method you used. The time it takes to appear may vary depending on your bank or payment method. More information in our returns and exchanges policy.

For shipments outside the European Union, the destination customs office may apply duties and taxes unrelated to AREA ZERO, which vary by country and are payable by the recipient.

If these charges are refused or not paid, the order may be returned or destroyed. If it is destroyed, we will not be able to refund the amount. If the order is returned to AREA ZERO and we have to cover those charges, we will deduct them from the total and refund you the difference.