Returns & Exchanges: 30-Day Window | Area Zero

01 Returns and exchanges

Quick and easy. You can return any product for any reason within 30 calendar days of receiving your order, as long as it's in its original condition, unworn and with all tags and packaging intact.

Free returns at our 5 stores in Madrid

01Conditions

You have 30 calendar days from receiving your order to return or exchange it, including sale and outlet items. The product must be unworn and unwashed, with all its tags and original packaging.

✓Underwear and swimwear: accepted

In their original condition, unopened, unworn and with the hygiene liner or seal intact. We recommend trying them on over your clothes.

✕Underwear and swimwear: not accepted

For hygiene reasons, we can't accept underwear or swimwear that has been opened, worn or washed, unless it's faulty.

If the product arrives faulty or we've made a mistake, email us at pedidos@areazero.biz and the return or exchange won't cost you anything.

02Costs: Spain or international

What it costs depends on where your order was shipped. Here are the conditions for each case.

Spain

€0.00Free First exchange

€4.00Return

Your first exchange for another size, colour or item is free.
For a return, the €4.00 is deducted from your refund.
From the second exchange onwards, shipping costs €4.00.
For sale, clearance or discounted items, return shipping always costs €4.00, including on the first exchange.

International Paid by you Return shipping

You arrange and pay for return shipping, for both returns and exchanges.
To exchange an item, return it and place a new order for what you want. That way you don't have to wait for your parcel to reach Madrid.
Always use a tracked service.

If you're in Madrid, you can return or exchange your order for free at any of our 5 stores.

03Step by step · Spain

The full process for orders shipped within Spain, including the Balearic and Canary Islands.

Request your returnGo to your order history in your customer account, open the order and select the items you want to return or exchange, adding the reason for the return or the size you need below.

Pack your parcelPut the products in the original packaging and seal it securely with tape. If you no longer have it, any packaging that protects the items will do.

Attach the labelStick the return label we've emailed you on the outside of the parcel.

Send the parcelDrop the parcel off at your nearest Correos post office. Remember to ask for proof of postage in case anything goes wrong.

04Step by step · International

If your order was shipped outside Spain, here's how returns work.

Request your returnDo it from your order history in your customer account or email us at pedidos@areazero.biz with your order number. We'll reply with the return address and instructions.

Pack and send your parcelPack the items well and send them with the carrier of your choice, always with tracking. Keep your proof of postage.

Send us the tracking numberEmail us the tracking number so we can locate your parcel and process your return as soon as it arrives.

Customs

Put your order invoice and the tracking number of the original shipment in the parcel, so customs recognises it as a return and not as a new import.

If you're sending from outside the European Union (United Kingdom, Switzerland, Norway or the Americas), state on the customs documents that the parcel contains returned goods. If it incurs duties or taxes when entering Spain, they'll be deducted from your refund.

Any duties and taxes you paid in your country when you received your order are charged by your local customs, not by AREA ZERO, so we can't refund them.

05Refund

As soon as your parcel reaches us and we've checked its condition, we'll process your refund.

Timing

We'll refund you within a maximum of 14 calendar days, to the same payment method you used, minus any return shipping costs that apply.

If you return your whole order and received it in Spain or the European Union, we'll also refund what you paid for the original shipping (standard rate). Outside the EU, original shipping isn't refunded.

How long it takes to show in your account depends on your bank or payment method.