Frequently Asked Questions (FAQ)

1. What kinds of brands do you carry?
We carry a wide range of clothing brands, from international names to up-and-coming labels. Our goal is to offer different styles to suit every taste and budget.

2. Do you deliver to your home?
Yes, we deliver to homes nationwide. Shipping costs and delivery times may vary depending on where you are. Check our shipping policy for more details.

3. Can I return an item if it doesn't fit?
Yes, we accept returns within 30 days of purchase, as long as the item is in its original condition, unworn and with the tags still on. Check our return policy for more info.

4. How can I track my order?
Once your order has shipped, you'll get an email with a tracking number. You can use it on our website or on the courier's site to follow your shipment.

5. Do you have an exchange policy?
Yes, we accept exchanges within 30 days. You can swap an item for another size, color or product, as long as it meets our return conditions.

6. Do you have sales or special discounts?
Yes, we regularly run promos and discounts. Sign up for our newsletter to stay on top of our deals and new drops.

7. Can I buy online and pick up in store?
Yes, you can buy online and pick up in store. At checkout, choose the “Pick up in store” option and you'll get an email when your order is ready.

8. Do you have sizes for different body types?
Yes, we work with brands that offer a wide range of sizes to suit different body types. Check our size guides to find your best fit.

9. Can I cancel my order after buying?
If you want to cancel your order, please contact us as soon as possible. If the order hasn't been processed yet, we can cancel it and refund you in full.

10. Where are your physical stores?
We have several physical stores in different parts of Madrid. Visit the “Stores” section on our website to find the one closest to you.